Privacy Policy
Last updated: 1 July 2026
Amani Collection respects your privacy and is committed to protecting the personal information you share with us when using our website, making an enquiry, booking accommodation, visiting our properties, or communicating with our team. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have in relation to your personal information.
1. Who we are
2. Information We May Collect
We may collect personal information that you provide to us directly, including:
- Your name and surname
- Email address
- Telephone number or WhatsApp number
- Country of residence
- Travel dates
- Number of guests
- Accommodation or property preferences
- Special requests, dietary requirements, accessibility needs, or other booking-related information
- Payment or billing information, where applicable
- Any information you submit through our website forms, email, telephone, WhatsApp, social media, or other communication channels
We may also collect limited technical information when you use our website, such as:
- IP address
- Browser type and device information
- Pages visited on our website
- Time spent on the website
- Referring website or search engine
- Cookies and similar tracking data
3. How We Collect Information
We may collect information when you:
- Submit an enquiry through our website
- Request availability or make a booking
- Contact us by email, telephone, WhatsApp, or social media
- Subscribe to updates or marketing communication
- Visit or stay at one of our properties
- Interact with our website or online advertising
- Provide information to one of our reservations, hospitality, or travel partners
4. How We Use Your Information
We use your personal information to:
- Respond to enquiries
- Check availability and process booking requests
- Provide accommodation, hospitality, restaurant, and travel-related services
- Communicate with you before, during, and after your stay
- Personalise your guest experience
- Process payments or invoices, where applicable
- Send booking confirmations, travel information, or service updates
- Manage reservations and guest records
- Improve our website, services, and guest experience
- Send marketing communication where you have consented or where permitted by law
- Comply with legal, regulatory, accounting, tax, safety, and security obligations
We will only use your personal information for lawful, legitimate, and necessary purposes.
5. Marketing Communication
With your consent, or where otherwise permitted by law, we may use your contact details to send you updates, offers, travel inspiration, property news, or other marketing communication from Amani Collection.
You may opt out of marketing communication at any time by using the unsubscribe link in our emails or by contacting us directly.
We will not sell your personal information to third parties for marketing purposes.
6. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour, analyse website performance, and support relevant online advertising.
Cookies are small files stored on your device when you visit a website. They help us understand how users interact with our website and allow certain features to function correctly.
You can choose to disable cookies through your browser settings. Please note that some website features may not work properly if cookies are disabled.
Where required, we will ask for your consent before using non-essential cookies.
7. Sharing Your Information
We may share your personal information with trusted third parties where necessary to provide our services or operate our business. These may include:
- Booking and reservations platforms
- Payment processors
- Travel agents, tour operators, or transfer providers
- Hospitality and property management service providers
- Website hosting and IT service providers
- Email and communication platforms
- Marketing, analytics, or advertising service providers
- Professional advisers, including accountants, auditors, insurers, or legal advisers
- Authorities, regulators, or law enforcement where required by law
We only share information that is necessary for the relevant purpose and expect our service providers to protect your information responsibly.
8. International Transfers
As we welcome guests from around the world and may use international service providers, your personal information may be transferred, stored, or processed outside your country of residence.
Where this happens, we take reasonable steps to ensure that your personal information remains protected and is handled in accordance with applicable data protection laws.
9. Data Security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
These measures may include secure systems, access controls, password protection, data minimisation, and the use of trusted service providers.
While we take reasonable precautions, no website, email system, or online transmission can be guaranteed to be completely secure.
10. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide services, manage bookings, comply with legal obligations, resolve disputes, maintain business records, and protect our legitimate interests.
When personal information is no longer needed, we will delete it, anonymise it, or securely store it in accordance with applicable laws and internal retention practices.
11. Your Rights
Depending on applicable data protection laws, you may have the right to:
- Request access to the personal information we hold about you
- Ask us to correct or update inaccurate information
- Request deletion of your personal information, where legally permitted
- Object to certain types of processing
- Withdraw consent where processing is based on consent
- Request that we stop using your information for direct marketing
- Ask questions about how your personal information is collected, used, or shared
To exercise any of these rights, please contact us using the details provided below.
We may need to verify your identity before responding to certain requests.
12. Children’s Privacy
Our website and services are not intended to collect personal information directly from children without the involvement of a parent, guardian, or responsible adult.
Where information about minors is required for a family booking, travel arrangement, or guest service, we expect this information to be provided by an authorised adult and used only for the relevant booking or service purpose.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations, or privacy practices.
The latest version will always be available on this page, with the updated date shown at the top.
14. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Amani Collection
Email: info@amanicollections.com
Reservations: reservations@amanicollections.com
Telephone: +255 742 136 679
Address: Old Dodoma Road, Mringa Area, Arusha, Tanzania